Asked for a service that ended up not being needed, and was not charged. Special thanks to Sanel for helping me!

•Sales agents are incredibly helpful. Mandy advocates to get you the best rate on your vehicle which is why this survey is getting 5 stars. •Service team is friendly, however, I would just say have the work double checked before you leave the lot and do NOT let anyone say “it’s just a glitch” or “nothing is wrong with your car, it’s driving fine” when you drive there multiple times telling them there is an issue just to be told that there isn’t, when there really was. I won’t go into detail, I will just be smarter now about maintenance stuff when coming here. Overall, I have been coming here for years and years. 5 stars

Very knowledgeable and friendly staff. Very fair. Willing to work with me to make this a positive experience.

Ken Garff Honda Downtown is a great dealership. A very honest no hassle place to buy a car. Keven was very helpful and friendly.

Purchased a new Passport for my wife. Danielle was very knowledgeable, didn't push hard except with clean offers, and made sure my wife was the priority - answering all of her questions. Top tier purchasing experience. Went to multiple other dealerships and ended up coming back to Ken Garff because Danielle was easy to work with.

The three things I'm looking for in a new car are compact size, fuel efficiency and reliability. Honda's generally 3/3 there. I also much prefer a vehicle with a manual transmission if it's reasonably feasible, which is sadly a much taller order these days. Lucky me, the dealership just happened to have a '24 Civic Si with a 1.5L turbo and a 6-speed manual transmission—and only 27k miles on it. Kevin, the salesman I worked with, was very accommodating and patient with me even after I told him upfront I was shopping around at other dealerships and wasn't looking to buy anything right away. He kept in touch with me but mostly just answered my questions and let the car sell itself. That's top marks in my book and I'd gladly buy from him again (though I trust he'll understand when I say I hope it won't be necessary for another 15-20 years).

Excellent care of my car and great customer service. This was one of the best car maintenance experiences ever, everything from scheduling an appointment to leaving was easy.

Honda workers are kind with their ability to make a difference choosing a car no rush

It was a totally positive experience to work with the staff here. We live the car.

Good prices for services compared with Miller Honda in Murray Utah and with an independent shop. Services done on time and total price was only 1.5% more than the original quote. Thank you Garff Honda service department. Keep doing the above and I'll be a repeat customer.