Customer Testimonials
We recently purchased our new Honda from Ken Garff Honda Downtown, and the experience was outstanding. Kris Kinsey was our salesperson and provided top-notch service from start to finish. I've purchased many vehicles over the past 25 years, but Kris was by far the best salesperson I've ever worked with. He was knowledgeable, professional, and made the entire buying process smooth and stress-free. I highly recommend Kris and Ken Garff Honda Downtown to anyone looking for their next vehicle.
⭐⭐⭐⭐⭐
Maisa is, without a doubt, the best salesperson I have worked with while shopping for a vehicle.
From the very beginning, he was patient, knowledgeable, and genuinely focused on helping me find the right fit—not just making a sale. He knows his vehicles inside and out and took the time to explain every model I was interested in, including all the features, technology, packages, and “bells and whistles.” No question was too small, and he always made sure I understood how everything worked.
What impressed me the most was his commitment after the sale. He told me that no ... Read More Google - Jul 18, 2026
Gerardo made this experience so wonderful. As a young woman the car work is so intimidating and make you feel taken advantage of. Gerardo made me feel the exact opposite, he explained everything to me until i understood and never wasn’t willing to answer any questions i had. He was not only professional but personal and cared about my situation and how to get me the best car with what i had. He made sure my must haves were there and walked me through any extras. I never felt uneasy or anxious with Gerardo or the team at Ken ... Read More Google - Jul 16, 2026
Andrew with Downtown Ken Garff Honda helped us set up with a starter replacement with the shop on our 2015 Honda Accord. He communicated well with us on scheduling and the cost. Very professional and patient. They (mechanics) did quick work, even with a damaged starter bolt. Awesome job Andrew! Thank you again.
Stan and David were super easy to work with. I emailed them with my desired terms and my goal of a fast deal. They accepted without any deception or counters or anything. We did most of the paperwork remotely and I was able to drop in, test drive, and leave within an hour. This is my second purchase from KGHD and it probably won’t be my last.
Kind and knowledgeable people.
Took care of my vehicle recalls quivering as well ss a couple of other needed services. Finished before the end of the day, which was important.
Everyone was super friendly and helpful! Very nice visit.
Would have been a better visit if they reset my oil life monitor and put two valve stem caps back on. Other than that great job
Everyone was very kind and efficient. It was my first time there and I had a great experience. They were explained what they were doing, where I needed to go to wait, came and got me, ect. I really was impressed with the waiting room equipped with soda and popcorn for people. I also really appreciated not being pushed into other manufacturer recommendations that I didn’t want at that time. They gave me a paper with the information with recommendations on it so I could look into them later. Overall very impressed and good experience.
Very good to work with
Andrew newton is the best in the car repair shop I have no idea what I’m talking about when it comes to cars and he doesn’t make me feel dumb and talks to me in an easy way I can understand to not overpay for things I don’t need. Love this place!
Maisa Tavui was very helpful and provided excellent service. We went in with a goal and he was able to get us a reliable vehicle that fit our budget. He went above and beyond to make sure we get what we wanted. Highly recommend him if you’re looking for a reliable vehicle/service.
Kyle was extremely helpful and friendly and constantly kept me up to date.
Ernie was the best salesman I’ve ever worked with. He was personable and I felt he had my best interest in mind which is rare! Thank you Ernie
Andrew in the service department was so helpful!! He took the time to sit down and explain everything to us and went over our repair options. 10/10 recommend Andrew
We loved working with Dave Strong and Mandy!! We were working with another dealer and the beat his price, saved us money and were super nice too!! Thanks so much for helping us!!
Alex are sales man was great to work with! I would recommend him to anyone in need of a new car
Came here for a routine service. Everyone i talked to was honest, professional, and friendly. Ill be back for Zach 👍
This place always takes great care of me. In and out in 45 min and I have no worries as I leave. Been coming here for years and that won’t change.
Ken Garff Riverdale service is top notch! Kyle was my advisor and explained everything clearly and took care of my service in a timely manner.
Good experience. Gav was great!
Got to the appointment a little early and they said it would take about a hour to do finished before the hour customer service was great
Courteous, friendly, and informative
Had oil change and tire rotation performed. Very satisfied with my experience.
After a frustrating search for a Honda Passport and a bad experience at another dealership I wasn’t sure what to expect. But Mandy completely changed that. She tracked down a Passport that had literally just been delivered and hadn’t even been prepped for sale yet, and made it happen for us. My wife and I couldn’t be happier. Mandy made the whole process smooth, pressure-free, and genuinely enjoyable. If you’re looking for someone who goes the extra mile and actually listens, ask for Mandy. She’s the reason we’ll be coming back.
The absolute highest of praises for this place. I walked in with no prior contact, pre-approved, a specific car in mind and I wanted to leave with it TODAY. I was a bit nervous because I know car dealerships can be a hit or miss, and I didn’t want to be scammed like in Matilda. Well, today I had the pleasure of working with Gerardo, who I would recommend to anyone nervous about buying a car. He was extremely attentive throughout the whole process, treated me and my mother with such overwhelming kindness, answered every single question I had, ... Read More Google - May 24, 2026
This was the first oil change for our new 2025 Honda Pilot, so it was complimentary (first 4 are complimentary). They also rotate the tires and vacuum and of course check the filters. They recommended filter changes but did give me the opportunity to do it myself with aftermarket filters, which is always much less expensive.
Although Ivdid have to make an appointment, they were very quick and extremely professional. They even texted a video to me in the waiting area of their overall quick inspection with the vehicle in the lift.
5 stars for bring professional and extremely customer friendly. This is ... Read More Google - May 22, 2026
In the past month my girlfriend and I have bought our new cars from this dealership. Alex and Kris were awesome to work with and made everything comfortable and feel fun (like it should be). If you’re looking for a new car this is the place to go!
Very helpful and nice staff
Great experience all around
Great service. They were finished faster than they said.
The staff and mechanics at Riverdale Honda were kind, professional and kept me informed every step of the way. They gave me a ride back home after I dropped off my car. Kyle’s Communication By email, Text and Phone calls was very appreciated.
service was fast and professional
My girlfriend just bought a Civic SI, everyone was great, highly recommend! Ask for "Fast" Eddie Jeppson, he'll take good care of you
Pricey but they do a good job. New facility is a great improvement.
Very quick oil change!
The salesman treated us with respect & didn't try to upsell us on more than we wanted.
Easy to make appt and the work was done well and on time.
Our Odyssey hasn’t ran this good or driven this smooth since we bought it. Thanks Ken Garff!
Had the advantage care service done. I am also satisfied with the service I receive. Customer service is excellent.
The new service area is great! Comfortable and clean and spacious. Great free drinks. Alex was great.
They took very good care of me accomplished all they said they would. Very happy with their service and will return
Communicated the process l, coordinated the job, car came out looking brand new. Good job guys.
Great service
Love the service department. They are always attentive and keep me updated.
Had a few items to get taken care of on our new vehicle. Treated my wife wirh respect and valued her time. Vehicle was taken care of in a timely manner and work done was great. Highly recommend this dealership. They have been nothing but great to myself and my family.
They were fast and lovely to deal with.
Experience was nice. They always take good care of us at the Riverdale Honda.
Everyone I dealt with was very professional and friendly. The waiting area was very clean, with popcorn and drinks!!!
Excellent service. Nice facility.
Between the way Ken Garff dealerships sells there vehicles to the way they service vehicles they will be my families go to for servicing and buying new vehicles in the future.
Ken Garff Riverdale is great. They take excellent care of my Honda. Thank you!
Great prices from the parts department, larry h miller is charging 50 - 70% more for certain parts. WIll be back for oil filters!
Maisa was so helpful. Thanks for being patient and understanding with us
Helped by Kris Kinsey. Helpful, informative, and considerate. Very convenient
Easy oil change process.
Oil change.
Got necessary services done in a reasonable amount of time. Was informed of other services my car may need going forward but wasn’t pushed to do them. Which I appreciate.