Customer Testimonials
I cannot say thank you enough to ERNIE at Ken Garff Downtown for the kindness and helpfulness he showed me during my car buying experience. I absolutely am so happy with my purchase and would tell everyone to ask for ERNIE when you visit to buy!Thank you again Ernie for all your help!
Great experience! Knowledgable and friendly team, and most important to me, no pressure sales tactics. Eddie was very congenial and easy to work with. I was impressed with cooperative culture at Ken Garff. Eddie made sure that my initial contact, Trey, at the Ken Garff Nissan dealership, was given kudos for the referral. Awesome!
Best place to get a car or get service.
I bought my Honda Fit from Ken Garff. I had a great experience with the searching and test drive from Ken Garff until it came time to actually make the purchase. The man who was helping me asked if I wanted AdvantageCare ($99 for 3 oil changes). I said no, but he ended up adding it on anyways. No big deal, it's only $99, but I felt a little slighted. Fast forward two years to yesterday. My oil needed changing. I've driven around the country a bit, so I hadn't used all three of my AdvantageCare oil changes. Turns out, the last oil change "expired" in December and it was basically a lost oil change now. UPDATE: They sent me a reimbursement for the oil change. A quick response to my problem! I don't think I'm getting bad service from Ken Garff, but it feels less and less like a professional car dealership that wants to take care of your every need.
I have been driving my 2005 Camry for over 11 years. I loved that car! I have been dragging my heels to getting a new car, but was looking for something I could invest at least another 11 years into. We were searching around through Car Guru's (online) and Honda seemed like an amazing choice as far as reliability and safety. We are about to move, so we were looking for a car that could be maintained seamlessly in another state in upcoming years. We ended up going with a Honda CR-V EXL. The car was pre-owned and had just over 11,000 miles on it. Honestly, it seemed brand new. There were two MINOR door dings on the car. Our sales rep, Eddie Jeppson, made sure those were filled before we left with the car. Eddie was OUTSTANDING. He was honest, and made sure we were taken care of. He made sure we had efficient service, answers to our questions, a tank full of gas, a detailed car, no fuss, support in figuring out the car's tech specs, and an overall confidence in our purchase.HIGHLY RECOMMEND buying a car with Eddie & Honda. I honestly think Car Guru's pointed us to the best place to buy the most reasonably priced car for the best value. We couldn't be happier with the service and support!Thank you Honda & Eddie!
Great experience with Greg Huff. Quick and efficient. We appreciate your efforts!
Nina from internet sales was pleasant, not too pushy, and gave us all the information we asked for through email messages throughout the day. Eddie at the dealership had the car we were interested in waiting for us and ready to go when we got there and made everything easy.
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