I had a great experience at Ken Garff Honda because of their great customer service! Jill Boyson was exceptional in making sure I knew my options and what the best course of action would be for me.
Honda has great service and everyone is very attentive. They have all sorts of amenities (free food, clean facilities, entertainment) to help you feel appreciated as a customer. It can be a bit overpriced.
I was served promptly at my appointment time of 7 AM and the basic service was done within about 30 minutes. A small alignment issue came up in the vehicle inspection and was fixed in another 40 minutes. My time to get services done was less than 90 minutes and was less time than the service advisor estimated. Somebody was hustling. I was able to use the lobby area to sign on to my work email -- I appreciate the wifi connection -- and did not even have enough time to reply to all the pending emails before I was on the road. I was happy to start my day in my office rather than at the dealership, although your coffee is better than the office coffee! Great service experience.
When I took my car to this place to fix my car problem, Chris greeted me and he made sure that my car would be fix in timely manner. Not only he kept his promise to ensure that car was fixed on time but he was very helpful and kept me inform during my stay at Ken Garff honda! I would recommend this place to anyone if they own honda and has issue with their car.
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