Came in for an oil change, tire rotation, and coolant replaced. All done within 1.5 hours like they said it would. Great service and people!
My experience with Ken Garff Honda has been very positive.
Great service from Andrew!
As always, I was very pleased with the service performed on my 2013 Honda Accord as it was prompt and thorough. I was a little concerned, however, that in the email estimate I was sent, it appeared that a replacement of all of my tires was being recommended - which I declined. I was told later that the tires were about half worn. I believe that I would be better served if only repairs that are reasonably needed were recommended by the service center rather than repairs that seem to be promotional.
Kris Kinsey was so great to work with. He was very knowledgeable about Honda Pilots and extremely helpful. He even stayed late after work to show us all of the features on our new car. Marcus Lunt was awesome. He was very patient with us explaining all of the different warranty options and financing terms. Overall, this was a great experience!
I had a very pleasant experience purchasing a CRV at the Ken Garff Honda dealer downtown. I worked with Mandy and it was a very painless, dare I say pleasant, process! There was a bit of a delay in transport, but that just seems to be par for the course these days. I had been wanting to trade in my previous car for a long time and was dreading the process and procrastinated on it for months, but this completely changed my mind on things. Thank you, Mandy!
Ken Garff Honda service department is top notch! Always friendly, always knowledgeable. Best of all, always transparent and efficient!
Took me in as a WalkIn on a Saturday
We love Ken Garff! We’ve bought two cars from them, and both experiences were fantastic, especially compared to past frustrations with other dealers. Their service center is also wonderful, and I continue to drive across the valley to bring my car in because they take such good care of us. Love the friendliness upon arrival, the prompt and thorough communication about what is happening with my car, the ease of selecting which services we want to go through with, and the ability to ask questions via text when I need more info. This most recent time especially they really ...
Always good Service, Communication is a must for me & Chris in Service is on it! He always goes the extra mile for me & makes sure I am taken care of.
Gerardo Flores was so patient and understanding, definitely felt heard. If you’re looking to purchase a vehicle at Honda downtown look for him!
They are really helpful and great customer service.
I got really good service purchasing my new car from Kris. He was very easy to work with and very knowledgeable. Thank you very much.
Buying our Pilot from Ken Garff couldn't have gone better. Everyone was so helpful throughout the process. Brandon Crapo (our salesman) kept in touch with us, letting us know any updates on the possible arrival of our Pilot. When it arrived the final process was so easy! Everyone on the Ken Garff team was so knowledgeable and helpful! This was the 3rd car that we have bought through Ken Garff Salt Lake and would not hesitate to buy another!
If you are looking to buy a car, Ken Graff Honda Downtown is the place to go! David and Marcus were an absolute dream to work with. They were both quick, professional, and went out of their way to ensure I was getting the best car and rate for my budget. It was by far the most painless car buying experience I have ever had. I will definitely be back for my next car purchase!
We traveled from St George to Salt Lake City to work with Ken Garff Honda. Once at the dealership we worked with Brandon Crapo to finalize our purchase and we were in and out in a little over an hour. We loved the way most everything was done ahead of time which put us back on the road to our mini vacation for the holiday weekend! We love our new Odyssey!
Ken Garff service department is always excellent. I appreciate their professionalism and friendliness. I always get the sense that they really care about their customers.
Stan Schubach was very helpful and found me a great car that was within what I was willing to pay for. He didn't try and sell me anything extra, great service.
I bought my Honda Pilot from Ken Garff a couple years ago I absolutely have love my truck whenever it has needed work on it the technicians at Ken Garff are so awesome to work with they even sent me a video tell me what work I need what needed to be done and how much it was going to cost I would recommend Ken Garff to my friends and family Ken Garff technicians are fantastic
Chris Reyes was great at Ken Garff Honda Service!
Had a great experience with the team at Ken Garff Honda! Would highly recommend this dealership!! They were informative, friendly, and worked out a great deal for me! Really glad I stumbled across them!! Ernie, Brandon and Marcus were awesome to work with!!
Very good service at a fair price. I liked the video made by the service employee.
If you’re looking for a car, I highly recommend Ken Garff Honda in downtown SLC! They were very thorough with detailing the car and making sure that all general maintenance was up to date and that there weren’t any issues with the car before we drove off the lot. Zeb Hasna was our salesman and he was very helpful and patient with all of our questions and made sure that we left with the car with peace of mind and as a happy customer. We will definitely keep them in mind for any future car purchases 👍🏻
Fast service, friendly, clean dealership.
We walked into this dealership suffering from some MAJOR buyers remorse after a knee jerk decision that got the best of us. Nevertheless, I was determined to at least test drive the car I'd been drooling over for 2+ years. We initially came in looking for another salesman who had directly contacted us after I had requested a test drive for another Lexus from one of their sister dealerships. Eddie noticed is wandering (it was really busy), and grabbed the keys for us so I could test drive and drool over this car that had been unattainable. Needless to say, ...
Excellent service. We looked at cars from several dealers and finally found what we wanted here. In contrast to others this car was spotlessly clean and except for a brake light everything worked. Great end to a frustrating search.
Quick, easy service
They always do a great job servicing my car.
Great Dealership. Great Service. Very thorough and everything was right on time!
Love the videos they share of your oil changes and inspections.
Very helpful and professional, great service with a reasonable wait time.
I have had such a pleasant no stress or worry experience finding and purchasing a vehicle for myself! Such a relief and would definitely recommend to my friends and family!
Kris Kinsey at Ken Garff downtown is one of the most knowledgeable, diligent & patient professionals we have ever worked with. Kris worked with us, our insurance, financing & the great group at the Ken Garff body shop over several months to find a great car for our daughter. Kris patiently went over many options, offers alternatives & went far beyond our expectations over a prolonged time period. The Ken Garff Care program has given us additional peace of mind. All appreciated & recommended, especially Kris Kinsey!
We worked with Mandy to buy a new Passport, and the experience was the best I have ever had buying a vehicle. She spent lots of time with me, and made sure I knew everything I needed to know before driving off the lot. Their finance team was also really great, easy to work with!
We were so appreciative and impressed with the individuals we interacted with at Ken Garff Honda Downtown, but we were especially impressed by Eddie Jeppson. We were shopping for a car for a family member and Eddie made the experience quick and painless. He was extremely pleasant to work with and unlike other car salesmen, he wasn’t pushy. I would absolutely recommend this location to anyone looking for a car. We plan on returning to Ken Garff in the future and working with Eddie for any future car purchases!
Great customer service! Bought a new to me car yesterday with ease and no pressure in about 2 hours time.
Excelente atención 👏 . Recomendadisimo
Ken Garff Honda is a life-saver. I was driving from Ventura County when about 100 miles outside of SLC the "Check Charging System" light came on. I got to the dealership after it closed. I left a note and the key in the dropbox. By 7:30 am the next morning the Ken Garff crew were texting me with the status of my car. Before 8:00 am had an estimate. And the repairs were completed before 4:00 pm that day. Thanks to Ken Garff, I was able to continue on my vacation with little disruption. I am SO thankful!
My car wouldn’t start and so I got a jump start to drive my crv into the service department. I had a dead battery and no appointment. They got me right in and replaced the battery within an hour! I was able to get everything back to normal over my lunch time. I really appreciate how honest and “frank” the service tech was with my situation! No sales pich, no excuses, just the real truth about the battery life! I respect this and will continue to go back to Ken Garth Honda Service Department.
Made my appointment for 4:30 to get my oil change car wash I got there at 4:10 very helpful got me right in no wait no problems no issues
This is my first time getting my new car serviced for its first oil change. My car was taken right back and I even got a video of the car being serviced. I also can’t believe they washed the car and vacuumed the inside. Thanks so much!
Our service advisor was helpful and friendly. He kept us informed about the status of our car and explained our options while we waited for the necessary part to get back into stock. We are thankful for the great team at Ken Garff Honda.
The employees were very nice and they took great care of me, they noticed I had left cash in my car and brought it in to me to make sure I didn’t lose it
I have been getting my Hondas serviced here for about 5 years. I always work with Brian Tebo because he is friendly and professional. He gets me right in at the time of my appointment. He is very knowledgeable and takes the time to answer my questions when I have them. When my car is finished he goes over the paperwork to let me know what the technicians found during the service. I usually just wait for my car because the Ken Garff service team completes the work in a reasonable time. The quality of service performed is always excellent. When ...
Excellent experience and service. Ken the sales agent and Jake from the accounting transactions. Department worked with our family to help us purchase the 2018 Honda CRV. Thank you very much for all your help. I would definitely recommend Graff Honda. .
I got brand new air bags for my car for free so I didn't need to replace them for 1000$
This was the easiest car purchase I’ve ever made thanks to Kris and Marcus! I went to 3 different dealers, who just were not willing to work within a budget. 5 mins after arriving at Ken Garff, i test drove my new car and 30 mins later had financing within my requested limits. This place is absolutely awesome!
Wendell, Marcus, Zeb…..and the whole team made this the most stress free car buying experience! I definitely will be recommending Ken Garff Honda Downtown to all my friends and family!
We set up the service appointment online. The service advisor, Chris, was so friendly and helpful. He was really great about explaining things and communicated really well to make I understood what was being done to the vehicle and what I was being charged and if it was ok. Since we are new to Salt Lake City, having someone so customer service oriented like Chris to help us was a great experience. Also the assessment videos are helpful. Finally, the waiting area was a nice, clean, quiet place to work
Took longer than expected, but very high quality.
Fast and accurate regular scheduled maintenance as per usual
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