Customer Testimonials
Asked for a service that ended up not being needed, and was not charged. Special thanks to Sanel for helping me!
•Sales agents are incredibly helpful. Mandy advocates to get you the best rate on your vehicle which is why this survey is getting 5 stars.
•Service team is friendly, however, I would just say have the work double checked before you leave the lot and do NOT let anyone say “it’s just a glitch” or “nothing is wrong with your car, it’s driving fine” when you drive there multiple times telling them there is an issue just to be told that there isn’t, when there really was. I won’t go into detail, I will just be smarter ... Read More Google - Nov 10, 2026
Very knowledgeable and friendly staff. Very fair. Willing to work with me to make this a positive experience.
Ken Garff Honda Downtown is a great dealership. A very honest no hassle place to buy a car. Keven was very helpful and friendly.
Purchased a new Passport for my wife. Danielle was very knowledgeable, didn't push hard except with clean offers, and made sure my wife was the priority - answering all of her questions. Top tier purchasing experience. Went to multiple other dealerships and ended up coming back to Ken Garff because Danielle was easy to work with.
The three things I'm looking for in a new car are compact size, fuel efficiency and reliability. Honda's generally 3/3 there. I also much prefer a vehicle with a manual transmission if it's reasonably feasible, which is sadly a much taller order these days.
Lucky me, the dealership just happened to have a '24 Civic Si with a 1.5L turbo and a 6-speed manual transmission—and only 27k miles on it.
Kevin, the salesman I worked with, was very accommodating and patient with me even after I told him upfront I was shopping around at other dealerships and wasn'... Read More Google - Nov 7, 2026
Excellent care of my car and great customer service. This was one of the best car maintenance experiences ever, everything from scheduling an appointment to leaving was easy.
Honda workers are kind with their ability to make a difference choosing a car no rush
It was a totally positive experience to work with the staff here. We live the car.
I have bought five Hondas from this dealership over the years, and they continue to exceed my expectations.
The sales team provides friendly, low-pressure assistance that makes car buying stress-free. However, what impresses me most is their outstanding service department, which is consistently organized, attentive, and highly professional.
Here is what keeps me coming back:
* Zero pressure: The buying process is always transparent, relaxed, and focused on what I actually need.
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* Flawless service: The service team treats you like family, keeping you informed and getting you back on the road quickly.
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* Consistency: Having purchased five vehicles here, I can confidently ... Read More Facebook - Oct 29, 2026
We went to Ken Garff Honda Downtown when we were at the beginning of looking at vehicles. I was interested in the Prologue and spoke to Eddie. He was really helpful and I told him up front that we were at the beginning of our search and if he didn’t pester me, we would come back to that dealer when we were ready to buy. He was a man of his word. We came back and he searched for the particular model and color we were looking for. They gave us what we felt was a fair price. Just ... Read More Google - Oct 27, 2026
It was a pleasure to work with Kevin, the salesman who helped me, and Colton, the finance representative. Kevin was very knowledgeable about the Hondas I was interested in and he was able to help me pick out a model that really suit d my needs. I would gladly recommend him to anyone. Colton was very helpful in getting me a good rate and pulling everything together for the eventual purchase.
Courteous and listened to my needs.
Best experience with Honda! I felt very taken care of and listened to. They were motivated to make a sale and made it work for me. I had personalized service and genuine people who care.
I was skeptical to go here. My car has only been to one place since we bought it in 2021. I called and talked to Kyle in service and explained my situation. He got me right in. The service I received was awesome. Their waiting area was great. I will definitely be back.
We have been purchasing Cars from Ron Brown for years. If fact this is our 6 th vehicle. And I couldn’t be happier with Ken Garff and Ron Brown 5 stars all the way!!!
Came in for a Advantage Care Care and Registration. I had an amazing experience with Sanel K. , he gave me a lot of useful information and I will be back for sure. They did a great a job very fast and with a smile. Thank you.
Giving them 5 stars because Danielle and Colton went above and beyond to help us get into a better situation with our car. It was crystal clear that they truly care about their customers. 10/10 would recommend them for your car buying needs.
Best car buying experience I've ever had! Alex was personable and knowledgeable. He went out of his way to find the car we were looking at purchasing. After a test drive, he had us out of there within 90 minutes! If you're looking for a Honda, Alex at Ken Garff Downtown is your man!
Excellent experience! Go see Eddie. He’s knowledgeable, friendly, genuinely helpful, and willing to go above and beyond. Just a really great guy and exactly the kind of person you want to deal with when buying a car. I highly recommend this dealership as a direct result of my experience with Eddie.
Welcoming environment. A friendly manager (Dave Strong) helped me seconds after stepping inside and worked with me as a human being and not just a sale. He connected me with the perfect salesperson, Danielle Fisher. She hasn't been there that many months but she was a natural at helping me feel heard about what I wanted and helping me locate a car within my budget. She was patient and willing to jump up and look on the lot for a car color to show me or ask questions of the manager. She has a background in working in the ... Read More Google - Sep 26, 2026
Had an absolutely amazing experience with Yannick in Sales and Breidan in Finance and Leasing. Absolutely recommend and will be coming back for my next purchase!
Kyle in the service dept was truly professional and reassured me that he would get the problem fixed
Had a great experience here getting a new car! Alex was amazing and helped me have a great buying experience, literally working overtime to find me the exact car I wanted! Would definitely recommend working with him and Ken Garff Honda downtown 🙂
Alex was amazing! He was friendly, honest, respectful, knowledgeable AND let me choose how I wanted my car buying experience to go. I did not feel pressured at all and I feel good about my purchase. This was hands down my best car buying experience so far. Thanks Alex!
Tyler was amazing. Such an easy and seamless process. He went over everything in great detail and made me feel very good and secure about my purchase.
An advisor Coby Cervantes helped expedite replacement of a broken AC pump. Technician Ahmed stayed after hours working on my car and it was ready by the following business day! Amazing service! Many thanks!!!
Had an electric issue and they fixed it !
I have to comment about sales manager, Jake Folkerson, who went to great lengths to earn my business and help me think through the dizzying process of buying a car. Despite my own misperception that I knew what I wanted, Jake patiently, over a period of several days, answered my myriad questions, provided innumerable quote adjustments, and went to the trouble of chasing down vehicles across the state that could potentially be acquired by the dealership to placate my crazy demands. I'm NOT advocating treating a sales manager like I did--it was borderline inhumane--but Jake stepped up to the ... Read More Google - Aug 23, 2026
Great staff, wonderful facility.
Amazing experience while in SLC. 100% recommend!
The best car service experience I have ever had. Great communication and timeliness. Can’t thank Matt and Zach enough!
I got the car I wanted but I did not like the extra talk with the financer about warranties that I didn’t need. It Ultimately happy with my purchase and the great team! Thanks Alexander for all your help and support!
Good prices for services compared with Miller Honda in Murray Utah and with an independent shop. Services done on time and total price was only 1.5% more than the original quote. Thank you Garff Honda service department. Keep doing the above and I'll be a repeat customer.
A fair price for the Honda Ridgeline. It ultimately made the whole purchase process stress-free. The trade in allowance was OK. Not generous but within Bluebook range. A fair deal over all.
My wife and I had a great experience with Eddie! We thought we were going to have a long day dealing with salesman and getting pushed into buying a car we didn't want. Instead Eddie was completely hands off and and when it came to recommendations and advice he was very knowledgeable and honest. We highly recommend Eddie!
It was a great experience we worked with Eddie and he’s the best! Friendly, honest, knowledgeable and no pressure. Eddie was patient with us took time to explain each car. I would definitely recommend Eddie and the Ken Garff dealership.
The sales team is knowledgeable, friendly and listens to the customers needs and wants. Salesman Eddie was exceptional and spent a lot of time explaining features and then reviewed everything again after we purchased. Sales Mgr Nate took time to visit with us and offered suggestions. 0 PRESSURE! One of the best car buying experiences we’ve ever had and we’ve purchased many vehicles. Thank you Ken Garff team!
Great experience buying a new car for the first time! Eddie was incredibly helpful in answering my questions and addressing any concerns. Made the process very easy and I’m very happy with my new 2025 Honda HRV Sport!
Really easy to work with. Everybody was friendly loved that this was my first experience
2026 Passport Thanks guys so much, what cool experience. Very professional, no stress sales. J.C it was a pleasure working with you and getting to know you. I never felt any pressure, you are a real pro. Also Edsel in finance made me feel like a friend, instead on a customer. Awesome job guys, it very cool to get one of the first new 2026 Honda Passports in Utah. What a cool bunch of guys. Thanks
I recently made a long-distance purchase of a beautiful used car. My salesperson Chris was fantastic with every interaction being prompt, accurate and on point. The car was shipped to us a day or two after the purchase was finalized. Great experience!
It was an absolute pleasure working with Eddie. He was kind, attentive, and a pleasure to work with. I will for sure continue to do business with Eddie and recommend him to my friends and family.
Eddie is my favorite salesperson I’ve ever met. Will be coming back here for my next car! We visited other dealerships and our experience with other reps was very negative. First time buying a car and had an amazing experience. Car has a couple minor things that were maybe missed when inspecting but overall a good experience.
Eddie was so helpful! Will definitely be coming back! best car buying experience! Thank you!
Eddie was very pleasant to work with. This Dealership is no pressure no hassle. Good experience.
JC was very pleasant, helpful, and knowledgable. No pressure felt while we were looking to buy a car. Very easy to work with and answered all our questions.
Mandy is the best of both worlds. Knowledgeable but not pushy. Loved working with her!
Kris has been the easiest person to work with in our car purchase. He was not pushy at all. He listened to everything we said. Best car purchase experience because of Kris.
Totally great experience! Kris was fantastic- knowledgeable, no pressure, etc. Nina in finance was great as well. Needless to say, I’m driving away with a spiffy new truck with a smile on my face!!!
What a wonder and friendly sales person. He was very replaceable and never pressured. He is also a very good listener.
Eddie was very helpful and we appreciated his honesty with our new purchase. He helped orient us as to all the features that were new to us.
Eddie was a pleasure to work with! Very knowledgeable and make it a very smooth purchasing experience.
I had a wonderful experience purchasing a vehicle with Eddie! He is incredibly accommodating, knowledgeable, and kind! The entire process was simple and seamless from start to finish. Thank you to Eddie and Ken Garff Honda Downtown, you’ve absolutely gained a loyal customer.
The dealership has a warm and welcoming environment and all the employees are very nice.
If you ever need a car, Eddie Jeppson is your man. I have purchased all my vehicles from him for over 15 years. He is not only a great car guy, he is one of the good guys.... it is not always about the sale. It is about helping others find and get what they need. Be sure to tell him Chester sent you. 😊
Eddie, thank you for your assistance with my very first car. You made everything so easy and quick! 🙂
Eddie was absolutely amazing to work with. He made buying a new car easy and gave such helpful information! Highly recommend asking for him when looking to buy a new car!
Fast and efficient. Wonderful to work with. Clear communication and willing to make a good deal!
Kris was great to work with! Very good advocate for his clients. We found minor paint issue post sale, and Kris ensured it was fixed to my satisfaction. We’ll buy from Kris again!
I recommend Ken Garff Honda! Kris was super easy to work with. Highly recommend, will tell friends! Thanks!
Kris helped me with my purchase of an HRV and it went so smoothly, highly recommend!
I’m not surprised by all the wonderful reviews about Eddie, he truly is awesome and makes his customers needs a priority. When I decided one vehicle wasn’t the right one, he knew exactly which one would be best for our family. Very happy with our purchase and buying experience!
I worked with Ken Garff Honda Downtown, particularly Eddie Jeppson in sales as the parts and service department were closed. The dealership was very helpful on resolving a last-minute issue I had. They were very accommodating, kind, and gave me the benefit of the doubt. My issue was fully resolved and they were professional and accommodating.
Service to purchase was great. Friendly and competent. Eterrific all around experience for me. Thanks
Andrew who works in parts and service was amazing to work with. No doubt would I ever go to any other dealership for service. He constantly kept me up to date on the status of my vehicle. The service was very quick and they even took the time to wash and vacuum my vehicle. Top notch service! Highly recommended!
Found a car on their page, contacted them, Kevin texted back immediately, connected me with Kris Kinsey. He was prompt, clear, very funny and struck me as incredibly honest!
EDDIE IS THE BEST!! He made buying a car an enjoyable experience. I really appreciated how he gave his honest opinion and background knowledge when I asked about different cars I was interested in. I felt like he had my best interest at heart! Thank you SO much Eddie!! I highly recommend him- he knows his stuff!!!
Kris was very helpful and friendly in assisting me in buying a CRV. He did not pressure me and answered all my questions!
Brandon found the car I wanted. He was very friendly and easy to work with. There was no pressure, and I am very happy with my purchase and experience. I came back in to buy the floormats and Brandon made sure they were even put in the car.
Kris was great to work with! Straight to the point, easy to get along with, no gimmicks, and was focused on making sure we felt confident with any decision we made. I didn’t feel pressured at all. He presented us with a few different options and made the process easy. He was very transparent about costs and fees. Overall I am very happy with my car buying experience with Kris!
Very easy experience. Friendly, patient and very knowledgeable about the vehicle we were interested in.
Very helpful and knowledgeable. No pressure and I feel guided us to the best deal for us. Great customer relations guy.
Eddie at Ken Garff Honda downtown is one of the best if not the best salesman I have ever dealt with made everything simple and easy for me I recommend him to everyone and anyone that is looking into getting a car he will make sure you get exactly what you need!
Eddie is the best salesman I've ever worked with. Not only is he ZERO pressure, but he does EVERYTHING he can to get you in the car you need. He bent over backwards for my situation and helped me get in the best car I've ever owned. I am a return customer of his (after my car crash) and won't deal with anyone else. He really listens to your personal needs and is an absolute pleasure to work with! He makes the entire experience so easy and simple. Thanks, Eddie!
Eddie is a friendly dealer. No one was too pushy and Eddie was flexible with my schedule.
Kris at Ken Garff Honda was great and super easy to work with. Made the whole experience great.
Kris is wonderful - he answered my text in Tennessee on Thursday & had us in the perfect CRV by Saturday. Thanks so much!
Kris was really knowledgeable and willing to answer any questions I had. He was very transparent and honest.
Brandon was amazing to work with! He helped us find a great car and made sure everything we needed was taken care of. It's refreshing to work with an honest used car salesman!
Kris was easy to work with and helped me work out details on the vehicle.
Friends! Let me tell you just how AMAZING Brandon is! We will come back to him time and time again because of the OUTSTANDING service he gives! He has been doing it for so long he is a PRO! Every time we need a new car we just tell him what we need, what our price range is and he DELIVERS!! He has done that for our families time and again. He takes such good care of us, that we are customers for life! If you are in the market for a new vehicle, I would recommend him 100 times over! ... Read More DealerRater - Oct 19, 2023
Very personable, helpful. Took time to explain the vehicles. Straight forward and easy to work with.
Great selection. My salesman listened to me and helped provide the information I needed to make my own decisions. I would definitely buy here again.
Kris was really great about working with us and checking the car out to make sure everything worked great
verry helpful people!, and its verry quick process for everything! anytime they answer you if you text or call them!