Customer Testimonials
Thank you for your excellent professional service. Your service advisor, Tim Jackson, was wonderful in helping to offer me the best advice on maintenance of my vehicle. He is a true professional at his position. THANK YOU.
Kris was great! He was informative and quick to respond with any questions I had.
I went in for a warranty service. There was a couple issues due to this being a new recall situation. However Andrew and everyone involved were able to work out a solution to get everything taken care of. Sometimes issues can't be avoidable but the true test is can they be overcome. Thank you so much
Eddie Jeppson was great and made us feel like family. The car purchasing experience was so easy, I’ll be back for sure!
Kris is a great salesman. Has always been easy to work with and very efficient.
Very straightforward, very friendly, not pushy.
Always great to work with. Service is always good and its comforting to leave knowing my car is in great shape. My only complaint is that the video (which I love) of the overview of my car was really hard to hear with all the noise in the nackground.
Very transparent, top of the line customer service, Brian was very informative and professional. They broke everything down, gave a video of what was going on with my car, and explained what needed to be done now and what will need attention in the near future. Got me in for an appointment next day and got my car done on the same day. Can’t say enough good things about this place.
Good dealership. This is our 2nd vehicle from this place. Eddie is a superb and helpful salesman. Found what I wanted in a couple of test drives.
(Translated by Google) Very good service (Original) Muy buen servicio
Kris was amazing to work with from the first step. He kept us informed and made the process painless.
I absolutely loved my experience with purchasing my very first car. Gerardo Flores is an amazing guy, he was helpful throughout the whole process. I couldn't have asked for a better experience, truly blessed to have a wicked car like mine now! ((:
Quick service and very nice people to help me out.
TJ was a great help. Very accommodating & friendly. The service was swift & they treated me very nicely considering I didn't make an appt. ! 10/10 would recommend. This is where we always bring our Hondas.
Love love love these dudes
I bought a Honda CRV at Ken Garff Honda 15 years ago and our Honda dealer, Brandon Crapo, kept in touch with us over the years sending us an email on the anniversary of our purchase. So when I was interested in a new car I went to Brandon he worked with me to get our new 2023 Honda CRV Hybrid. Brandon was on vacation when I went to pick up the CRV so his partner, Ernie Hasna, helped us understand all the new technology on the vehicle. They were great to work with and took the time necessary with my wife &...
The dealership is neat, clean, and efficient, which makes for a comfortable setting when making the big decision of purchasing a vehicle. The customer service was excellent with Eddie. We felt of his kind patience as we were trying to figure out what vehicle was best for our family needs. We felt heard and trusted when he suggested we go out to get some lunch and to take the Honda Passport that was in the showroom for a spin. That sealed the decision.
Honest, solid service. Saved us a lot of money here rather than going to other auto mechanics. Thank you!! Will come back and recommend.
All of the service representatives are friendly and competent. They are very helpful in answering your questions. I purchased my Honda Pilot Elite at Ken Garff six years ago and my vehicle has been well cared for with all necessary follow up maintenance. Becky, who I believe is the Service Manager, is a good leader and gets things done in a timely manner. She has a refreshingly positive attitude about her work that rubs off on her co-workers. If you purchase a vehicle from Ken Garff Honda (9th and State Street) you can rely on Becky and her team to ...
Process was very easy, pricing was fair, dealership was clean and comfortable. Kris made the buying process the smoothest I've experienced
Everything went like clockwork. They were able to complete the services I requested plus some that I had forgotten to mention until I arrived. I left with my car in great condition and it was even cleaner than when I arrived.
It was great!
Great customer service
They are always very nice and I love the video walk thru that they do so you can really see what’s going on with your car.
Brandon made me feel like family. He kept me informed and answered all my questions. Will definitely do business with Ken Garff again 😎
Great communication and great customer service!
This location is great. Natalie was so helpful and made sure I was always taken care of. She’s great at communicating too. If I could give her higher than 5 stars I would
Manny is always helpful and kind. Today I was in and done within an hour.
Quick response and completion as committed.
Great service.
Quick new battery. Enjoyed a free soft drink while waiting the 70 minutes till ready. Very smooth!
Zeb was great and walked us through everything and made our buying experience easy. To notch salesman.
Great service
Great communication and relaxing work environment while I waited.
Ernie and Stan were very friendly and considerate of our circumstances while they were helping us as we bought a new car. We would recommend them to prospective buyers.
Great service. On time with estimate for servicing my car and gave a video review of what they had done to my car.
Excellent service from Gene Zdybowicz. He was very friendly and helpful. We recommend him highly
Your staff of employees are terrific- your prices are ridiculously high
Always quick and good service. I love the service review videos.
I got our oil changed there after another location didn’t have the right part. The play area was great for my 3 kids and kept them entertained for the entire wait. Staff was friendly and I was super excited to come out to my car and find that they had washed the outside! Great service!
In town to ski for 30 days. Drove 2015 Pilot out. Engine light went on. These guys got me right in and solved the problem. Big THANKS to Shyanne and her mechanic who made it happen. All good!
I worked with Robert to get an accord this week and was very impressed with his service. He was knowledgeable and very hospitable during the negotiation, thank you for your help! -John G.
Amazing experience - so slick. Got a text with a walk through video of my car. They let me know what was needed with straight forward pricing. Excellent communication throughout and no surprises at the end.
Kris is awesome, he helped me get the car I wanted. Amazing! Great customer service!
Brandon Crapo and the team at Ken Garff Honda downtown made buying a car easy. Everyone there was respectful, helpful and knowledgeable about their products. They were quick to answer questions and come up with creative solutions when parts were hard to find. We highly recommend them for your car buying needs.
Kris was awesome. We had a great experience at Honda Downtown. We love our new truck.
Gerardo was great to work with! Got two cars in a week from them. Everyone was reasonable and easy to work with.
(Translated by Google) The service to my vehicle was very good. The staff was very friendly (Original) el servicio a mi vehiculo estuvo muy bien..el personal muy amable
Great advisors and mechanics. Not judgy when I declined services. Seem fair and honest.
Joe was very helpful and professional.
While traveling overseas my baggage was stolen along with my car’s key fob. I am from out of state so I didn’t have many options upon my return to SLC for accessing my car. I called Ken Garff Honda from Amsterdam and they made arrangements to pick up my car from airport parking, and my car was good to go with the new fob when I returned to SLC the next day. Ken Garff Honda was a real lifesaver in a difficult situation.
great Team. Tight operation
What a brand new truck that had a rattle in the front area. Set up an appointment for service and Jay in service nailed the repair. It was fast and he called me right away.
I haven’t had super great experiences with car repairs in the past, so I was super skeptical to go to a big dealership for my service - but this place was absolutely nothing like any of the places I’d gone before! The service was kind, empathetic, and accommodating - particularly Natalie and Dustin. Their amenities while you wait were top notch. They were quick and timely with repairs and they walk you through every step of their repair process and send you update videos along the way - gave me so much peace of mind! My car worked ...
Kris is the reason we keep coming back to Ken Garff Honda again and again. He is very knowledgeable, patient, and kind… but even above that we appreciate his integrity, his honesty, and his friendship. This is not the first car we’ve bought from Kris. You’ll really enjoy working with Kris.
Joe was so helpful from the vert beginning. He explained everything that would be done.
Stellar job, very professional staff.
Really love having Dustin work on my car!! He is the absolute best!! Thank you!!! ❤️
Sales and Finance were the BEST EVER
Amazing service! Prompt, courteous and competent Very impressed!
A good collection of cars with clean title. Very friendly and cooperative staffs. Thanks to Eddie, Kris, and Colton for helping me out to purchase my car.
I was very happy with the customer service and the work. I will definitely be a customer again.
All work was completed in a timely manner and at a reasonable price. Highly recommend Gene for keeping me informed.
I came in the morning to have my tire pressure checked and to remove the plastic hanging from under my car. When they were done, I found that my car was washed as well and I wasn’t charged for anything. Great service! I’m planning to come back here for routine maintenance.
Quick service, personable representatives, and good overall result.
Joe help me a lot with the explanations of the problems of my car , good customer service, thanks Joe
Friendly. Helpful. Prompt. Excellent communication & understanding. Bonus: video text of my car as they are inspecting. Highly recommend. (Manny was great to deal with)
Good service. I always take my Honda to Ken Garff
Great support and very thorough and honest .
We’ve been coming to Ken Garff Honda to service our 2008 Odyssey for the last few years. They treated us much better than another Honda dealership closer to home, and they won our loyalty. When we needed a newer van, there was now question where we were going to get it. My wife came into Ken Garff and test drove a 2019 Odyssey, and she met with fast Eddie. I wasn’t with my wife on the initial test drive, but Eddie’s service was top notch. The most important thing was that she left that day not feeling pressured. We ...
Kris has been awesome and so helpful! Thank you so much, I love my new car