Customer Testimonials

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Google Apr 2, 2023

Thank you for your excellent professional service. Your service advisor, Tim Jackson, was wonderful in helping to offer me the best advice on maintenance of my vehicle. He is a true professional at his position. THANK YOU.

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DealerRater Apr 1, 2023

Kris was great! He was informative and quick to respond with any questions I had.

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Google Apr 1, 2023

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Google Apr 1, 2023

I went in for a warranty service. There was a couple issues due to this being a new recall situation. However Andrew and everyone involved were able to work out a solution to get everything taken care of. Sometimes issues can't be avoidable but the true test is can they be overcome. Thank you so much

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Google Apr 1, 2023

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Google Apr 1, 2023

Eddie Jeppson was great and made us feel like family. The car purchasing experience was so easy, I’ll be back for sure!

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DealerRater Apr 1, 2023

Kris is a great salesman. Has always been easy to work with and very efficient.

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Google Apr 1, 2023

Very straightforward, very friendly, not pushy.

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Google Apr 1, 2023

Always great to work with. Service is always good and its comforting to leave knowing my car is in great shape. My only complaint is that the video (which I love) of the overview of my car was really hard to hear with all the noise in the nackground.

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Google Apr 1, 2023

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Google Mar 31, 2023

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Google Mar 31, 2023

Very transparent, top of the line customer service, Brian was very informative and professional. They broke everything down, gave a video of what was going on with my car, and explained what needed to be done now and what will need attention in the near future. Got me in for an appointment next day and got my car done on the same day. Can’t say enough good things about this place.

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Google Mar 31, 2023

Good dealership. This is our 2nd vehicle from this place. Eddie is a superb and helpful salesman. Found what I wanted in a couple of test drives.

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Google Mar 31, 2023

(Translated by Google) Very good service (Original) Muy buen servicio

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Google Mar 31, 2023

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DealerRater Mar 30, 2023

Kris was amazing to work with from the first step. He kept us informed and made the process painless.

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Google Mar 30, 2023

I absolutely loved my experience with purchasing my very first car. Gerardo Flores is an amazing guy, he was helpful throughout the whole process. I couldn't have asked for a better experience, truly blessed to have a wicked car like mine now! ((:

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Google Mar 29, 2023

Quick service and very nice people to help me out.

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Google Mar 29, 2023

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Google Mar 29, 2023

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Google Mar 28, 2023

TJ was a great help. Very accommodating & friendly. The service was swift & they treated me very nicely considering I didn't make an appt. ! 10/10 would recommend. This is where we always bring our Hondas.

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Google Mar 28, 2023

Love love love these dudes

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Cars Mar 27, 2023

I bought a Honda CRV at Ken Garff Honda 15 years ago and our Honda dealer, Brandon Crapo, kept in touch with us over the years sending us an email on the anniversary of our purchase. So when I was interested in a new car I went to Brandon he worked with me to get our new 2023 Honda CRV Hybrid. Brandon was on vacation when I went to pick up the CRV so his partner, Ernie Hasna, helped us understand all the new technology on the vehicle. They were great to work with and took the time necessary with my wife &...

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DealerRater Mar 27, 2023

The dealership is neat, clean, and efficient, which makes for a comfortable setting when making the big decision of purchasing a vehicle. The customer service was excellent with Eddie. We felt of his kind patience as we were trying to figure out what vehicle was best for our family needs. We felt heard and trusted when he suggested we go out to get some lunch and to take the Honda Passport that was in the showroom for a spin. That sealed the decision.

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Google Mar 26, 2023

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Google Mar 26, 2023

Honest, solid service. Saved us a lot of money here rather than going to other auto mechanics. Thank you!! Will come back and recommend.

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Google Mar 26, 2023

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Google Mar 25, 2023

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Google Mar 24, 2023

All of the service representatives are friendly and competent. They are very helpful in answering your questions. I purchased my Honda Pilot Elite at Ken Garff six years ago and my vehicle has been well cared for with all necessary follow up maintenance. Becky, who I believe is the Service Manager, is a good leader and gets things done in a timely manner. She has a refreshingly positive attitude about her work that rubs off on her co-workers. If you purchase a vehicle from Ken Garff Honda (9th and State Street) you can rely on Becky and her team to ...

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DealerRater Mar 24, 2023

Process was very easy, pricing was fair, dealership was clean and comfortable. Kris made the buying process the smoothest I've experienced

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Google Mar 24, 2023

Everything went like clockwork. They were able to complete the services I requested plus some that I had forgotten to mention until I arrived. I left with my car in great condition and it was even cleaner than when I arrived.

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Google Mar 23, 2023

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Google Mar 23, 2023

It was great!

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Google Mar 23, 2023

Great customer service

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Google Mar 22, 2023

They are always very nice and I love the video walk thru that they do so you can really see what’s going on with your car.

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Google Mar 22, 2023

Brandon made me feel like family. He kept me informed and answered all my questions. Will definitely do business with Ken Garff again 😎

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Google Mar 22, 2023

Great communication and great customer service!

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Google Mar 22, 2023

This location is great. Natalie was so helpful and made sure I was always taken care of. She’s great at communicating too. If I could give her higher than 5 stars I would

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Google Mar 22, 2023

Manny is always helpful and kind. Today I was in and done within an hour.

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Google Mar 22, 2023

Quick response and completion as committed.

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Google Mar 22, 2023

Great service.

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Google Mar 21, 2023

Quick new battery. Enjoyed a free soft drink while waiting the 70 minutes till ready. Very smooth!

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Google Mar 21, 2023

Zeb was great and walked us through everything and made our buying experience easy. To notch salesman.

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Google Mar 20, 2023

Great service

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Google Mar 20, 2023

Great communication and relaxing work environment while I waited.

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Google Mar 19, 2023

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Google Mar 18, 2023

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Google Mar 18, 2023

Ernie and Stan were very friendly and considerate of our circumstances while they were helping us as we bought a new car. We would recommend them to prospective buyers.

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Google Mar 17, 2023

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Google Mar 17, 2023

Great service. On time with estimate for servicing my car and gave a video review of what they had done to my car.

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DealerRater Mar 17, 2023

Excellent service from Gene Zdybowicz. He was very friendly and helpful. We recommend him highly

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Google Mar 16, 2023

Your staff of employees are terrific- your prices are ridiculously high

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Google Mar 16, 2023

Always quick and good service. I love the service review videos.

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Google Mar 16, 2023

I got our oil changed there after another location didn’t have the right part. The play area was great for my 3 kids and kept them entertained for the entire wait. Staff was friendly and I was super excited to come out to my car and find that they had washed the outside! Great service!

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Google Mar 16, 2023

In town to ski for 30 days. Drove 2015 Pilot out. Engine light went on. These guys got me right in and solved the problem. Big THANKS to Shyanne and her mechanic who made it happen. All good!

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Google Mar 16, 2023

I worked with Robert to get an accord this week and was very impressed with his service. He was knowledgeable and very hospitable during the negotiation, thank you for your help! -John G.

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Google Mar 16, 2023

Amazing experience - so slick. Got a text with a walk through video of my car. They let me know what was needed with straight forward pricing. Excellent communication throughout and no surprises at the end.

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Google Mar 12, 2023

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DealerRater Mar 12, 2023

Kris is awesome, he helped me get the car I wanted. Amazing! Great customer service!

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DealerRater Mar 11, 2023

Brandon Crapo and the team at Ken Garff Honda downtown made buying a car easy. Everyone there was respectful, helpful and knowledgeable about their products. They were quick to answer questions and come up with creative solutions when parts were hard to find. We highly recommend them for your car buying needs.

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Google Mar 11, 2023

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DealerRater Mar 11, 2023

Kris was awesome. We had a great experience at Honda Downtown. We love our new truck.

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Google Mar 11, 2023

Gerardo was great to work with! Got two cars in a week from them. Everyone was reasonable and easy to work with.

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Google Mar 10, 2023

(Translated by Google) The service to my vehicle was very good. The staff was very friendly (Original) el servicio a mi vehiculo estuvo muy bien..el personal muy amable

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Google Mar 10, 2023

Great advisors and mechanics. Not judgy when I declined services. Seem fair and honest.

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Google Mar 10, 2023

Joe was very helpful and professional.

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Google Mar 9, 2023

While traveling overseas my baggage was stolen along with my car’s key fob. I am from out of state so I didn’t have many options upon my return to SLC for accessing my car. I called Ken Garff Honda from Amsterdam and they made arrangements to pick up my car from airport parking, and my car was good to go with the new fob when I returned to SLC the next day. Ken Garff Honda was a real lifesaver in a difficult situation.

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Google Mar 9, 2023

great Team. Tight operation

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Google Mar 8, 2023

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Google Mar 8, 2023

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Google Mar 8, 2023

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Google Mar 8, 2023

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Google Mar 8, 2023

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Google Mar 8, 2023

What a brand new truck that had a rattle in the front area. Set up an appointment for service and Jay in service nailed the repair. It was fast and he called me right away.

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Google Mar 8, 2023

I haven’t had super great experiences with car repairs in the past, so I was super skeptical to go to a big dealership for my service - but this place was absolutely nothing like any of the places I’d gone before! The service was kind, empathetic, and accommodating - particularly Natalie and Dustin. Their amenities while you wait were top notch. They were quick and timely with repairs and they walk you through every step of their repair process and send you update videos along the way - gave me so much peace of mind! My car worked ...

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Google Mar 5, 2023

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DealerRater Mar 4, 2023

Kris is the reason we keep coming back to Ken Garff Honda again and again. He is very knowledgeable, patient, and kind… but even above that we appreciate his integrity, his honesty, and his friendship. This is not the first car we’ve bought from Kris. You’ll really enjoy working with Kris.

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Google Mar 4, 2023

Joe was so helpful from the vert beginning. He explained everything that would be done.

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Google Mar 3, 2023

Stellar job, very professional staff.

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Facebook Mar 2, 2023

Really love having Dustin work on my car!! He is the absolute best!! Thank you!!! ❤️

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Google Mar 2, 2023

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Google Mar 2, 2023

Sales and Finance were the BEST EVER

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Google Mar 2, 2023

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Google Mar 1, 2023

Amazing service! Prompt, courteous and competent Very impressed!

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Google Mar 1, 2023

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Google Mar 1, 2023

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Google Mar 1, 2023

A good collection of cars with clean title. Very friendly and cooperative staffs. Thanks to Eddie, Kris, and Colton for helping me out to purchase my car.

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Google Feb 28, 2023

I was very happy with the customer service and the work. I will definitely be a customer again.

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Google Feb 28, 2023

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Google Feb 28, 2023

All work was completed in a timely manner and at a reasonable price. Highly recommend Gene for keeping me informed.

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Google Feb 28, 2023

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Google Feb 28, 2023

I came in the morning to have my tire pressure checked and to remove the plastic hanging from under my car. When they were done, I found that my car was washed as well and I wasn’t charged for anything. Great service! I’m planning to come back here for routine maintenance.

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Google Feb 27, 2023

Quick service, personable representatives, and good overall result.

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Google Feb 26, 2023

Joe help me a lot with the explanations of the problems of my car , good customer service, thanks Joe

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Google Feb 26, 2023

Friendly. Helpful. Prompt. Excellent communication & understanding. Bonus: video text of my car as they are inspecting. Highly recommend. (Manny was great to deal with)

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Facebook Feb 26, 2023

Good service. I always take my Honda to Ken Garff

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Google Feb 26, 2023

Great support and very thorough and honest .

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Google Feb 25, 2023

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DealerRater Feb 25, 2023

We’ve been coming to Ken Garff Honda to service our 2008 Odyssey for the last few years. They treated us much better than another Honda dealership closer to home, and they won our loyalty. When we needed a newer van, there was now question where we were going to get it. My wife came into Ken Garff and test drove a 2019 Odyssey, and she met with fast Eddie. I wasn’t with my wife on the initial test drive, but Eddie’s service was top notch. The most important thing was that she left that day not feeling pressured. We ...

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DealerRater Feb 24, 2023

Kris has been awesome and so helpful! Thank you so much, I love my new car

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