Customer Testimonials

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Google Dec 8, 2022

I was a little disappointed initially, when they were not going to honor my advantage, plan payment, but after wrestling with the supervisor, they did give me a discount. Also, the cost for the hatch struts, seemed a little exorbitant. But I do say I felt compensated by the excellent service provided by Manny. He really went above and beyond to accommodate my needs. Manuel is the best!

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Google Dec 8, 2022

We had a great experience with Ken Garff Honda yesterday. Andrew was so helpful in meeting our needs in getting our wheelchair van in and out in one day and providing us the best price. Much appreciated.

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Cars Dec 6, 2022

Great service. It took about 40 minutes from the time I saw the video to the time I checked out so I was a little irritated but when I got in my car I saw that it had been vacuumed & the windows & car washed which I really appreciated & felt a little guilty for being irritated. Thank you so much!!

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Google Dec 6, 2022

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Google Dec 6, 2022

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Google Dec 6, 2022

Great service, fast and good deals

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Google Dec 6, 2022

Andrew was amazing!!

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Google Dec 6, 2022

Jake Fokerson was amazing to work with. This dealership is very honest and fair. We didn't feel like we were hit with any hidden fees and we got a great price for our new car.

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Google Dec 4, 2022

Took my minor son’s vehicle in for repairs. They kept us informed about the work they believed needed to be done. The service representative assigned to our vehicle was great to work with and was responsive. The car is driving well, the experience was a good one.

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Google Dec 4, 2022

Very professional, friendly and helpful!!

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Google Dec 4, 2022

Pleasant experience, no-nonsense service advisor Adrian. Thoroughly pleased.

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Google Dec 4, 2022

Very pleased with service. Thanks for the carwash and ride home.

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Google Dec 4, 2022

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Google Dec 3, 2022

Ernie Hasna,our salesman,was so awesome!Friendly,super knowledgeable and great to work with. Buying a car at Ken Garff was a good choice.

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DealerRater Dec 2, 2022

Kris was easy to work with from getting my pre order done to getting me my new civic. I definitely will go back to ken garff Honda for future business.

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DealerRater Dec 2, 2022

Great experience with my advisor (TJ), mechanic Juan), and sales representative (Kris). Kris matched me up with the perfect vehicle for my needs. I was very impressed with the entire Ken Garff team!

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Google Dec 2, 2022

Excellent communication and service

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Facebook Dec 2, 2022

Ken Garff Honda does a complete check-up of my vehicle every time we get an oil change so I know if there is anything that I need to take care of to keep my vehicle in good operating condition. They are not pushy but give me quotes on how much it will cost for each item.

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Google Dec 2, 2022

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Google Dec 1, 2022

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Google Dec 1, 2022

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Google Nov 30, 2022

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Cars Nov 30, 2022

Always a top notch dealership. It doesn’t matter what my needs are… they accommodate. I worked with Manny in the service department for the first time and he was very helpful. He kept me informed as to what my car needed. I recommend Ken Garff Honda Downtown for service and for purchasing your next vehicle

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Google Nov 30, 2022

Fast, friendly and complete

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Google Nov 29, 2022

Super fast service, and they explain things well before they start working on the repairs your car may need.

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Google Nov 29, 2022

The person helping me was TJ and he was great. I appreciated that he kept me informed about the process of my car and I didn’t feel like he was trying to fix things on my car that wasn’t broken.

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DealerRater Nov 27, 2022

Decent guys down at Ken Garff. You get the typical sales jargon from them: they knew the previous owner, he was an old guy that took care of it (except 3 diff guys told me the same story), hurry now someone else is interested, sign papers immediately. Just relax and don't let them stress you and you won't be stressed. I waited two days, to be able to arrange the time to sign. They were impatiently forgiving of my work schedule and availability. I didn't like the initial offer. They returned with a second lender, 3% lower interest rate ...

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Google Nov 27, 2022

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Google Nov 27, 2022

New location for me since I moved - needed an oil change. Staff was helpful and friendly. I love that they communicate via text and send updates throughout the process. Sent me a video of the checkup on my car. No pressure to purchase services, just recommendations. Their waiting area is expensive with the option of comfortable seats in low light which is relaxing. The soda machine wasn't working but they have coffee and water. Will definitely be back for more service work.

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Google Nov 27, 2022

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Google Nov 26, 2022

Fast and friendly service! Very informative! Thanks Mandy

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Cars Nov 26, 2022

Best xxxx Honda service department in the nation! This crew gets it right. No work is begun without a thorough discussion about options. A visual examination of service needs is openly shared -leaving decision making to the owner with suggestions and recommendations provided by the Service techs. The parts are readily available (even) for a 12 year old vehicle like mine !!! Work was completed on time and at the agreed upon price estimates. Brian T and Stephanie J have represented Ken Garff Honda with honesty, style, and classy courtesy for years !!

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Google Nov 26, 2022

I purchased a car around 2 years ago from Kris Kinsey (I not 100% sure I spelled his last name correctly) then he worked super hard to get me a good deal. And now he continues with great customer service anytime I have a question or concern. Plus he does more than that he explains the why and what I should do next. Then gives me options. Today he spent time explaining tire pressure and why the settings are what they are. His advice actually saved me from possibly having major damage later as well as injury. He is a great guy ...

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Google Nov 26, 2022

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Google Nov 26, 2022

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Google Nov 25, 2022

We always have a very good experience with the service department. In this particular time, Jay helped us out by being prompt and efficient and friendly. We appreciate Jay's great work.

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Google Nov 24, 2022

Very kind and helpful in every way. Pickup and delivery was the cherry on top. Thanks for all your help.

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Google Nov 24, 2022

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Google Nov 24, 2022

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Google Nov 23, 2022

STAN is the man!!

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Google Nov 22, 2022

I definitely recommend coming to this dealer they were so easy to work with. Especially Gerardo Flores, he was always keeping me updated on the eta for the car I ordered. You can tell he definitely likes to work and makes sure the customers experience is awesome.

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DealerRater Nov 22, 2022

This guy is awesome! He’s very friendly and explained things in a way that made me feel confident in buying this car.

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Facebook Nov 21, 2022

The service manager Tim Jackson was wonderful to work with. I got my CRV in the day I called and got it back the next day. This was over and weekend which made it very convenient. The mechanic diagnosed the problem and it was fixed accordingly. Thank you Tim and Ken Garff for making this a great experience.

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Google Nov 20, 2022

Joe Baker is awesome!

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Google Nov 20, 2022

I recently moved to SLC and needed an oil change - Tim (the service advisor) was fantastic. He was very welcoming and friendly throughout the whole process. I’ll definitely be coming here for maintenance work

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Google Nov 20, 2022

Ken Garff has taken great care of me through the whole buying process to my first service. Thank you!

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Google Nov 20, 2022

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DealerRater Nov 20, 2022

Kris was so helpful and didn't push me for things I didn't want or need.

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Google Nov 19, 2022

Fantastic service from Jay and the mechanics, and great attention to detail. He even took the time to look up the repair history of my vehicle based on the VIN to ensure my car was taken care of, but also not getting unnecessary service.

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DealerRater Nov 19, 2022

We have worked with salesman, Brandon Crapo to purchase four (4) Hondas since 2009. We were very pleased with Brandon's prompt replies to any questions/concerns that we may have experienced.

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DealerRater Nov 19, 2022

Kris at Ken Garff Honda was very helpful and very informative and happy and fun. We would Highly recommend him and the dealership.

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DealerRater Nov 19, 2022

We had such a good experience with the staff. Kris was especially helpful. The GM, Brandon is the best!

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Google Nov 19, 2022

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Google Nov 18, 2022

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Google Nov 18, 2022

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Google Nov 17, 2022

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Google Nov 17, 2022

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Facebook Nov 17, 2022

Yes I would, they were very prompt in diagnosing my car, customer service was fantastic.

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Google Nov 16, 2022

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Google Nov 16, 2022

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Google Nov 16, 2022

They did the work I needed (even creating a video of their progress) and got it back to me exactly in the time frame promised.

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Google Nov 16, 2022

Great customer service. Very thorough with their service of my vehicle.

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Google Nov 16, 2022

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Google Nov 15, 2022

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Google Nov 14, 2022

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DealerRater Nov 14, 2022

Kris was a great help! He made sure things got done right and quickly. Thanks!

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Google Nov 13, 2022

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Google Nov 13, 2022

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DealerRater Nov 13, 2022

Ken Garff Honda Downtown got me an excellent deal on a used car 1 month after my previous car was totaled, and Eddie Jeppson helped me find a decent car that I can use.

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Google Nov 13, 2022

Manuel was excellent. He was the only service provider to make eye contact with me and greet me when I walked in the door. I appreciate Manuel’s extra care.

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Google Nov 13, 2022

Fast easy

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Google Nov 13, 2022

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Google Nov 13, 2022

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Google Nov 13, 2022

I have been going to Honda in Draper for years and was about to make a long trek back, but decided to give Ken Garff a try. I’m so glad I did. Their service is exceptional! Adrian was helpful and knowledgeable. I loved the video from the service tech, and the fact that they let you know what you need with zero pressure. The waiting area and bathroom were both spotless!! From start to finish, it was a great experience. I have found my new spot.

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Google Nov 12, 2022

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Google Nov 11, 2022

Excellent all the way round!

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Google Nov 11, 2022

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Google Nov 11, 2022

Joel was incredibly friendly and helpful. The service was quick and easy.

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Google Nov 11, 2022

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Google Nov 10, 2022

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Google Nov 10, 2022

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Google Nov 9, 2022

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DealerRater Nov 9, 2022

Extremely helpful! Made it easy and worth buying I’m so happy with my new car they definitely took care of me.

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Facebook Nov 9, 2022

It was the best experience I have ever had at any business. My daughter had my car key at the airport and they arranged a Lyft ride to the airport and back for me and kept me in line to get my car serviced when I returned. They washed my car after servicing it and also vacuumed it inside. I loved the video seeing the engine tires etc. Everyone was friendly and kind and helpful and treated me wonderfully. It was a great experience. I wish every business would follow Garff’s example. Thank you for helping me out with ...

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Google Nov 9, 2022

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Facebook Nov 9, 2022

Everyone at Ken Gariff is always so friendly and efficient. Thank you for the great care you give our CR-V

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Google Nov 8, 2022

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Google Nov 7, 2022

Incredible, 7 years running. Bought my car there and grateful I did

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Google Nov 7, 2022

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Google Nov 6, 2022

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Google Nov 6, 2022

Awesome service, great people.

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Facebook Nov 5, 2022

Easy to talk to the service person and get done on a timely matter

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Google Nov 5, 2022

Very friendly. However, it took an hour and 45 minutes to do my oil change and I even had an apointment.

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DealerRater Nov 4, 2022

Chris is very helpful and taught me everything I need to know about this new Pilot.

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Google Nov 4, 2022

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Google Nov 4, 2022

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Google Nov 4, 2022

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Google Nov 3, 2022

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Google Nov 3, 2022


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