Customer Testimonials

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Google Aug 18, 2022

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Google Aug 18, 2022

Many thanks for the work done. I was completely satisfied with the service provided. the service was top notch. Big hello Timothy Jackson. He was always in touch with me, sent a video with information about the work, offered options for solving problems that arose. Work was carried out to replace the timing belt, water pump, tensioner, engine oil change, automatic transmission oil change, suspension repair, brake disc restoration, wheel alignment. Everything is very clear, professional and most importantly punctual. The price corresponded to the agreed upon acceptance of the car. Back I got a clean and washed car. Now ...

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Google Aug 18, 2022

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Google Aug 18, 2022

This is a difficult time to buy a car because of a shortage of chips. However, my salesman, Ernie, made the process easy. He took a lot of time to explain options and insured that I understood how to operate the features.

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Google Aug 18, 2022

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Google Aug 18, 2022

Great job as usual 🫠

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Google Aug 18, 2022

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Google Aug 18, 2022

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Google Aug 17, 2022

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Google Aug 17, 2022

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Google Aug 16, 2022

We just bought our second car from this location and couldn’t be happier! Zeb was fantastic!! He never made the car buying experience feel transactional, it felt as though I was buying a car from a friend. I plan on buying more cars from this location!

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Google Aug 16, 2022

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Google Aug 16, 2022

We worked with Ernie and Marcus to sell them our Honda Civic. They paid for our gas to drive there and completed everything very quickly. I would have no hesitation to sell them a car again in the future.

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Google Aug 16, 2022

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Google Aug 16, 2022

I brought my car in with just a couple of issues I had experienced with it over the last couple of weeks. I explained what was wrong and they said we will take a look at it. I then received a video message with my technician walking me through everything I thought was wrong with my car. They hooked it up to the machines and couldn't find anything wrong with it, turns out I'm the idiot! Since they could not find anything wrong they did not charge me for looking at it and I am very grateful for ...

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Google Aug 16, 2022

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Google Aug 15, 2022

Such great service every time, they are well managed.

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Google Aug 15, 2022

My service visit was great. They checked for a warranty on the repair I needed and found that it would be covered. Andrew was very friendly and accommodating. Thank you for a great experience.

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DealerRater Aug 15, 2022

Kris was great in helping me find the right car and keeping me updated on when it was ready. Overall excellent service

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DealerRater Aug 13, 2022

We are very happy with our CRV and for the helpful, friendly service of our salesman “Fast Eddie” he even stayed past closing to help us seal the deal!

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Cars Aug 13, 2022

Natalie Durfee was so sweet and nice and helpful. It was nice to talk to a female at the service department.. Thank you Natalie!!! See next year.

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Google Aug 12, 2022

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Google Aug 12, 2022

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DealerRater Aug 11, 2022

I originally visited another competitor to purchase a used vehicle and hated the service we were receiving so I headed to Ken Garff. Eddie greeted me with a smile and a friendly hello. This was someone that enjoyed their job. It was a treat dealing with him and made the experience a great one. What an awesome experience.

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Google Aug 11, 2022

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Google Aug 11, 2022

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DealerRater Aug 11, 2022

Me and my boyfriend had the best experience buying our brand new Honda Civic! Eddie is one of the best people I have ever worked with! I’ll be back and recommending him to others.

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DealerRater Aug 11, 2022

Friendly sales staff. They made the car buying experience fun. They also never pressured us into buying any add-ons at signing.

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DealerRater Aug 11, 2022

Eddie was great to work with! So helpful and informative! We are so happy with the vehicle we purchased.

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DealerRater Aug 11, 2022

Kris was awesome and was very helpful with the car that I wanted thank you!

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Google Aug 11, 2022

Needed our a/c fixed while on a road trip. They were responsive and fast. Joe, the service rep, was great to work with. Overall, fantastic experience.

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DealerRater Aug 10, 2022

Kris was the best! He helped me find my car after so much stress and worry about car shopping. So helpful.

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DealerRater Aug 10, 2022

The dealership and Kris were wonderful. I needed a car quickly and they got me into one literally that day. Amazing!

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Google Aug 10, 2022

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Google Aug 10, 2022

I came in pretty frantic as my car was being towed in and the dealership was quick on their feet to find the problem. TJ at the Downtown SLC Ken Garff Honda was very kind and quick to get me updates. I ended up getting a detailed tune up and I feel confident my car will get me where I need to be! Thanks Ken Garff and the employees for a great service.

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Google Aug 9, 2022

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Google Aug 9, 2022

Amazing !

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Google Aug 9, 2022

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Google Aug 9, 2022

I received excellent service today at Ken Garff Honda Downtown. First, thank you Hashim for a very informative video and explanation of what was being done to my car, as well as what was needed AND why. Second, thank you to whoever took the time to clean my car so well both inside and out. Third, thank you Joe for the warm greeting and for your kindness in getting me checked in and for taking time to answer all of my questions. Lastly, thank you all for a great experience. I think we will be coming here now on. Vickie ...

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DealerRater Aug 9, 2022

The dealership was clean and professional. They did not make me feel rushed to make a purchase, and when I decided on one they made the process easy. Thanks, Kris

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Google Aug 7, 2022

Garff Honda Downtown has excellent customer service, I’ve always waited for my car in the clean, quiet friendly waiting area. I feel taken care of here, great communication on the car’s needs and status of the repair or service. Very appreciative of these things and have been a loyal customer for years.

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Google Aug 7, 2022

Everyone is so kind and helpful. Made the entire process feel less intimidating. Edsel was a 10/10!

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Google Aug 7, 2022

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Google Aug 6, 2022

Awesomeness!

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Google Aug 6, 2022

Purchasing a car from Edsel at Ken Garff was amazing! Edsel was very helpful and once the car came in the actual purchase only took about an hour at the dealership.

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Google Aug 6, 2022

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Google Aug 6, 2022

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Google Aug 5, 2022

Andrew was a great help with everything. Keep me updated with everything that i asked for. Thanks

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Google Aug 5, 2022

Tim was very kind and professional.

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Google Aug 5, 2022

Traveling through town from Nebraska. Had brake trouble, called from the road and Joe got us right in, diagnosed the problem and fixed it. Even gave us a restaurant recommendation for lunch while they fixed our vehicle and got us back on the road.

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Google Aug 4, 2022

All the people at the dealership are professional and courteous. The shuttle driver (Don) was also awesome. I would have given him a tip if I had some loose bills on me. They did a great job on tinting my windows. I trust them a lot and won't take my car anywhere else Thanks again Gene!!

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Google Aug 3, 2022

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Google Aug 3, 2022

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Google Aug 3, 2022

I can’t imagine a better experience They saved my car and I am thrilled Customer for 16 years The best!!!

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Google Aug 3, 2022

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DealerRater Aug 3, 2022

I can't imagine a better service experience. They saved my car. Customer for over 15 years. Thanks Joe!

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Google Aug 3, 2022

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Google Aug 2, 2022

Zeb Hasna is awesome!! Love my new car and Zeb made the experience so easy. Thanks!

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Google Aug 2, 2022

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Google Aug 2, 2022

Great customer service, Adrian, in service department was 100%. Will highly recommend this place to everyone.

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Google Aug 2, 2022

I would like to thank Stan the man for being the best car salesman I have ever dealt with. I was having a hard time finding the car I wanted without having to deal with all the typical dealer bs. Stan gave me a great price, great financing, and no haggle. I would highly recommend Stan to anyone wanting to buy a car without feeling pressured and knowing your getting a great deal.

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Google Aug 2, 2022

Adrian was great! I started in Mar of 2022 to get a new part for my 2022 Honda Passport. It took until July for the part to arrive. Adrian stayed in touch, got me scheduled for the installation & got the installation completed. I will be driving the 300 miles to Ken Garff Downtown SLC for all my Honda needs.

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DealerRater Aug 1, 2022

Honestly, when I first came to the dealership to purchase my first "adult car", I was a little nervous when the salesman introduced himself as "Fast Eddie". I'd heard stories about sleazy car salesman and proceeded with caution. Well, I was pleasantly surprised and very shocked that despite the name, the only thing fast was him letting me jump in and drive it. I expected a sales pitch, or an up sale... Nada. He let me drive the car I came in to see. Then, to my surprise, just let me do my thing. He ...

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Google Jul 30, 2022

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Google Jul 30, 2022

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Google Jul 30, 2022

Edsel is the man you want to see! He got us our car faster than we thought thanks to manufacturing delays. He even took the time to show us the technology in our car. Thank you Edsel!

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Google Jul 30, 2022

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Google Jul 30, 2022

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Google Jul 30, 2022

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Google Jul 29, 2022

Fast and honest

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Google Jul 29, 2022

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Google Jul 29, 2022

Wonderful service. Not only were they thorough, they sent me video explaining everything and asked for my input at every step. I'm just impressed

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Google Jul 29, 2022

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Google Jul 28, 2022

Jay was great! The Ken Graff crew was fast, friendly and super easy to work with

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Google Jul 28, 2022

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Google Jul 28, 2022

I have some experience with downtown Honda they have good experience and excellent customer service I love Togo there when my car need services.

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Google Jul 28, 2022

This was my first visit to Ken Garff for service on my pilot. The service manager Natalie met me w hen I arrived and answered the questions I had about the service I had scheduled. The service technician sent me two sets of videos explaining the results of the inspection while he was performing the service I had scheduled. When the service was completed Natalie explained the results of the technicians recommendations. This was my first visit to a dealer for service in many years. Both the quality of the service and price were very good. I will be returning ...

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Google Jul 27, 2022

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Google Jul 27, 2022

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Google Jul 27, 2022

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Google Jul 27, 2022

Well-organized, responsive service at the dealership. I was able to book my service appointment in advance. Service diagnosis was given via video. My vehicle was returned ahead of schedule and clean. Nice perks like shuttle service via Lyft, free snacks and beverages, and WiFi connection.

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Google Jul 27, 2022

Friendly, knowledgeable. I like being able to schedule my service appointments online. Waiting areas are spacious and clean.

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DealerRater Jul 26, 2022

Kris was always very friendly, nice, respectful, patient and took the time to explain everything.

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Google Jul 26, 2022

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Google Jul 26, 2022

The staff was very friendly & kept me informed on what was happening with my striker plate. They were efficient & fast. Thank you Tom & staff!🥳

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Google Jul 26, 2022

Ken Garff service Center is amazing they are able to change the oil in your Honda and can do a emissions test if that is due as well!

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Google Jul 26, 2022

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Google Jul 25, 2022

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Google Jul 25, 2022

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Google Jul 24, 2022

Quick, great employees

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Google Jul 24, 2022

Adrian is amazing and so helpful every time.

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Google Jul 24, 2022

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Google Jul 23, 2022

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Google Jul 23, 2022

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Google Jul 23, 2022

Had my best interests in mind as they provided quality service for my vehicle.

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DealerRater Jul 23, 2022

Kris was very helpful and knowledgeable. Took his time showing all the car features, definitely recommend speaking to him.

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Google Jul 22, 2022

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Cars Jul 22, 2022

Very efficient and organized with appointment and reminders. was able to finish my 1st service within hour. Friendly environment! Waiting area has a small section for kids too, it was very engaging for my son too while waiting.

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Google Jul 22, 2022

Rachel Garff was very friendly and helpful. They got me in and out in under two hours. I had pre-approval and the finance team made things a breeze.

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Google Jul 22, 2022

Have bought mostly all our cars at ken garff. We like the service . And friendly people We have a fabulous sales man there in salt lake who always takes good care of us R B.


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