Customer Testimonials
I was a little disappointed initially, when they were not going to honor my advantage, plan payment, but after wrestling with the supervisor, they did give me a discount. Also, the cost for the hatch struts, seemed a little exorbitant. But I do say I felt compensated by the excellent service provided by Manny. He really went above and beyond to accommodate my needs. Manuel is the best!
We had a great experience with Ken Garff Honda yesterday. Andrew was so helpful in meeting our needs in getting our wheelchair van in and out in one day and providing us the best price. Much appreciated.
Great service. It took about 40 minutes from the time I saw the video to the time I checked out so I was a little irritated but when I got in my car I saw that it had been vacuumed & the windows & car washed which I really appreciated & felt a little guilty for being irritated. Thank you so much!!
Great service, fast and good deals
Andrew was amazing!!
Jake Fokerson was amazing to work with. This dealership is very honest and fair. We didn't feel like we were hit with any hidden fees and we got a great price for our new car.
Took my minor son’s vehicle in for repairs. They kept us informed about the work they believed needed to be done. The service representative assigned to our vehicle was great to work with and was responsive. The car is driving well, the experience was a good one.
Very professional, friendly and helpful!!
Pleasant experience, no-nonsense service advisor Adrian. Thoroughly pleased.
Very pleased with service. Thanks for the carwash and ride home.
Ernie Hasna,our salesman,was so awesome!Friendly,super knowledgeable and great to work with. Buying a car at Ken Garff was a good choice.
Kris was easy to work with from getting my pre order done to getting me my new civic. I definitely will go back to ken garff Honda for future business.
Great experience with my advisor (TJ), mechanic Juan), and sales representative (Kris). Kris matched me up with the perfect vehicle for my needs. I was very impressed with the entire Ken Garff team!
Excellent communication and service
Ken Garff Honda does a complete check-up of my vehicle every time we get an oil change so I know if there is anything that I need to take care of to keep my vehicle in good operating condition. They are not pushy but give me quotes on how much it will cost for each item.
Always a top notch dealership. It doesn’t matter what my needs are… they accommodate. I worked with Manny in the service department for the first time and he was very helpful. He kept me informed as to what my car needed. I recommend Ken Garff Honda Downtown for service and for purchasing your next vehicle
Fast, friendly and complete
Super fast service, and they explain things well before they start working on the repairs your car may need.
The person helping me was TJ and he was great. I appreciated that he kept me informed about the process of my car and I didn’t feel like he was trying to fix things on my car that wasn’t broken.
Decent guys down at Ken Garff. You get the typical sales jargon from them: they knew the previous owner, he was an old guy that took care of it (except 3 diff guys told me the same story), hurry now someone else is interested, sign papers immediately. Just relax and don't let them stress you and you won't be stressed. I waited two days, to be able to arrange the time to sign. They were impatiently forgiving of my work schedule and availability. I didn't like the initial offer. They returned with a second lender, 3% lower interest rate ...
New location for me since I moved - needed an oil change. Staff was helpful and friendly. I love that they communicate via text and send updates throughout the process. Sent me a video of the checkup on my car. No pressure to purchase services, just recommendations. Their waiting area is expensive with the option of comfortable seats in low light which is relaxing. The soda machine wasn't working but they have coffee and water. Will definitely be back for more service work.
Fast and friendly service! Very informative! Thanks Mandy
Best xxxx Honda service department in the nation! This crew gets it right. No work is begun without a thorough discussion about options. A visual examination of service needs is openly shared -leaving decision making to the owner with suggestions and recommendations provided by the Service techs. The parts are readily available (even) for a 12 year old vehicle like mine !!! Work was completed on time and at the agreed upon price estimates. Brian T and Stephanie J have represented Ken Garff Honda with honesty, style, and classy courtesy for years !!
I purchased a car around 2 years ago from Kris Kinsey (I not 100% sure I spelled his last name correctly) then he worked super hard to get me a good deal. And now he continues with great customer service anytime I have a question or concern. Plus he does more than that he explains the why and what I should do next. Then gives me options. Today he spent time explaining tire pressure and why the settings are what they are. His advice actually saved me from possibly having major damage later as well as injury. He is a great guy ...
We always have a very good experience with the service department. In this particular time, Jay helped us out by being prompt and efficient and friendly. We appreciate Jay's great work.
Very kind and helpful in every way. Pickup and delivery was the cherry on top. Thanks for all your help.
STAN is the man!!
I definitely recommend coming to this dealer they were so easy to work with. Especially Gerardo Flores, he was always keeping me updated on the eta for the car I ordered. You can tell he definitely likes to work and makes sure the customers experience is awesome.
This guy is awesome! He’s very friendly and explained things in a way that made me feel confident in buying this car.
The service manager Tim Jackson was wonderful to work with. I got my CRV in the day I called and got it back the next day. This was over and weekend which made it very convenient. The mechanic diagnosed the problem and it was fixed accordingly. Thank you Tim and Ken Garff for making this a great experience.
Joe Baker is awesome!
I recently moved to SLC and needed an oil change - Tim (the service advisor) was fantastic. He was very welcoming and friendly throughout the whole process. I’ll definitely be coming here for maintenance work
Ken Garff has taken great care of me through the whole buying process to my first service. Thank you!
Kris was so helpful and didn't push me for things I didn't want or need.
Fantastic service from Jay and the mechanics, and great attention to detail. He even took the time to look up the repair history of my vehicle based on the VIN to ensure my car was taken care of, but also not getting unnecessary service.
We have worked with salesman, Brandon Crapo to purchase four (4) Hondas since 2009. We were very pleased with Brandon's prompt replies to any questions/concerns that we may have experienced.
Kris at Ken Garff Honda was very helpful and very informative and happy and fun. We would Highly recommend him and the dealership.
We had such a good experience with the staff. Kris was especially helpful. The GM, Brandon is the best!
Yes I would, they were very prompt in diagnosing my car, customer service was fantastic.
They did the work I needed (even creating a video of their progress) and got it back to me exactly in the time frame promised.
Great customer service. Very thorough with their service of my vehicle.
Kris was a great help! He made sure things got done right and quickly. Thanks!
Ken Garff Honda Downtown got me an excellent deal on a used car 1 month after my previous car was totaled, and Eddie Jeppson helped me find a decent car that I can use.
Manuel was excellent. He was the only service provider to make eye contact with me and greet me when I walked in the door. I appreciate Manuel’s extra care.
Fast easy
I have been going to Honda in Draper for years and was about to make a long trek back, but decided to give Ken Garff a try. I’m so glad I did. Their service is exceptional! Adrian was helpful and knowledgeable. I loved the video from the service tech, and the fact that they let you know what you need with zero pressure. The waiting area and bathroom were both spotless!! From start to finish, it was a great experience. I have found my new spot.
Excellent all the way round!
Joel was incredibly friendly and helpful. The service was quick and easy.
Extremely helpful! Made it easy and worth buying I’m so happy with my new car they definitely took care of me.
It was the best experience I have ever had at any business. My daughter had my car key at the airport and they arranged a Lyft ride to the airport and back for me and kept me in line to get my car serviced when I returned. They washed my car after servicing it and also vacuumed it inside. I loved the video seeing the engine tires etc. Everyone was friendly and kind and helpful and treated me wonderfully. It was a great experience. I wish every business would follow Garff’s example. Thank you for helping me out with ...
Everyone at Ken Gariff is always so friendly and efficient. Thank you for the great care you give our CR-V
Incredible, 7 years running. Bought my car there and grateful I did
Awesome service, great people.
Easy to talk to the service person and get done on a timely matter
Very friendly. However, it took an hour and 45 minutes to do my oil change and I even had an apointment.
Chris is very helpful and taught me everything I need to know about this new Pilot.